Call Center
Call Center App Software
Overview
The Remote Diagnostics Technology (RDT) is a mobile device app that connects a user to a call center that diagnoses a mobile device and provides solutions for all varying degrees of mobile device trouble. If the user finds a problem with their device, this software allows you to determine how serious the problem is and offers solutions, so the user never has to visit a store and pay for repairs unless absolutely necessary. It also prevents returns of NTF devices, insurance fraud and other value added services to processing centers.
Features and Benefits
Web Interface
- Remote on-device diagnostic app
- Real-time diagnostics and solutions
- Condition validation
- RMA assignment
Simplify for greater efficiency
- Can run on various mobile devices (iOS, Android, Windows, etc.)
- Offers 3 modes of diagnosis
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Novice (Automatic): The call operator assists in identifying the issue on device without user requiring any technical expertise
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Intermediate (Semi-Automatic): The operator works with the user to help diagnose and test the electronic device
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Advanced (Manual): The user manually diagnoses and checks device, using a list of comprehensive tests as a guideline